Tenancy Support Officer

About Us

Job Title: Tenancy Support Officer

Salary Range- £37,766- £45,763 per annum.

Permanent – Fulltime 

Location – Wandsworth

Objective of role  

The London Boroughs of Richmond upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs.

Join Our Tenancy Support Team – Make a Real Difference Every Day! 

Are you passionate about helping people thrive? Do you have the drive to support vulnerable individuals in maintaining their independence and sustaining their tenancies? If so, we want to hear from you!

We’re on the lookout for a motivated, compassionate, and proactive Tenancy Support Officer to join our high-performing team. You’ll play a vital role in delivering short-term, impactful support to Council tenants facing challenges in their tenancies.

About the role

What You’ll Do:

Provide tailored support, advice, and advocacy to help tenants manage rent, maximise benefits, and reduce anti-social behaviour.

Work closely with partner agencies to deliver holistic, person-centred support.

Create and manage support plans and risk assessments that promote independence and tenancy sustainability.

Keep accurate records and contribute to service improvement through data and insights.

What You Bring:

Experience working with vulnerable individuals (mental health, substance misuse, learning disabilities, care leavers, etc.).

Strong knowledge of local support services and the ability to navigate them effectively.

Excellent communication, organisation, and problem-solving skills.

Confidence using IT systems including Microsoft Word and Excel.

A positive, flexible, and customer-focused approach.

Why Join Us?

Be part of a supportive, collaborative team that values your growth.

Tackle meaningful challenges and make a tangible impact in your community.

Access training and development opportunities to enhance your career.

If you’re someone who thrives on making a difference, aligns with our values, and is ready to take on a rewarding challenge—apply now and help shape better futures for our residents.

Essential Qualifications, Skills and Experience

• Ability to attend meetings and case conferences, keeping abreast of all changes in legislation and other support agencies.
• Experience of working with a range of vulnerable tenants from under 18‘s to the older person living in their own homes. Including tenants that are at risk of eviction.
• Experience and knowledge of claiming benefits to maximise income on behalf of the tenants and offer advice to the Tenancy Support team and tenants alike.
• Experience of effective Casework Management, Referral Processing, Assessment, Support Planning, providing tenancy advice and ability to appraise outcomes.
• Ability to draft correspondence reports and collating and maintaining accurate statistics relating to the Tenancy Support work.
• A general understanding of ‘safeguarding children, young people and vulnerable adults’ and its relevance to the service area and a willingness to attend training as required.

Indicative Recruitment Timeline

Closing Date: Sunday 20th July 2025

Shortlisting Date: W/C 21st July 2025

Interview Date: 04th August 2025

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.  

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.   

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.