The following content displays a map of the jobs location - London

Insurance Officer (Apprenticeship)

Job Reference randw/TP/29/7204

The job has expired.

Number of Positions:
Contract Type:
Permanent – Full Time (36 hours)
£24,684 - £36,936 per annum
Working Hours:
Location (Please use London or Greater London):
Closing Date:
Job Category:
Business Area:
FIN - Financial Services

About Us

Job Title: Insurance Officer (Apprenticeship)

Salary Range: £24,684 - £35,862 (for apprentice £24,684 to £30,771)

Permanent Full-Time (36hours)

Location: Wandsworth

Other essential information: Commitment to apprenticeship training or hold relevant qualification and/or significant insurance officer experience either with local authority or other public sector experience.

Are you an enthusiastic and capable individual who is seeking to either commence or develop a career in Insurance?

Would you like to join a customer-focused team that provides services to Richmond and Wandsworth Councils?

If yes, this role might be perfect for you!

About the role 

You will require a confident telephone manner. An ability to input concise and accurate notes onto our claims management system (LACHS), that would enable colleagues and supervisors to readily understand the current status of the claim. 

You will need to have an analytical mind and an ability to objectively evaluate data presented to determine how best to progress claims, or produce summary reports to meet service delivery standards. 

You will be one of four insurance officers who deliver this service for Richmond and Wandsworth Councils within a supportive managed environment.

Objective of role  

You will be expected to administer a diverse range of claims made against London Councils. You will need to progress claims within clearly defined timescales e.g. processing new claims within 24 hours of receipt. As an apprentice you will have an average active case load of 50 and as an experienced insurance officer your case load will rise to an average of 150. 

You will be responsible for responding to general queries via telephone or in writing on a daily basis. 

You will have an eye for detail and an ability to self-manage competing priorities daily. You will be required to work independently and collaboratively with the team and an ability to flex your working hours during periods of high service demand.

Essential Qualifications, Skills and Experience

Please ensure that you explain why you believe you meet the key objectives for this role and have all of the essential skills highlighted below within your supporting statement

  • A desire to commence a career in insurance (at an apprentice level), or a detailed understanding of the principles of insurance as one of the measures used to protect the public purse (for an experienced Insurance Officer). 
  • Good analytical and IT skills, preferably Microsoft Office, with experience of using spreadsheets and document writing software.
  • Good verbal and written communication skills, including the ability to deal with sensitive information addressing the needs across a diverse range of people. 
  • Excellent customer service skills with a commitment to providing a high level of customer care to all insurance claimants and internal customers.
  • GCSE level or equivalent qualifications including as a minimum English Language and Mathematics at Grade 4 or above.

Indicative Recruitment Timeline

Closing Date: Sunday 23rd June 2024

Shortlisting Date: W/C 24th June 2024

Interview Date: 03/07/2024.

Test/Presentation: (Job relevant test for one hour immediately prior to interview)

Important Information

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.  

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  

Attached documents: