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Assistant Service Manager

Job Reference randw/TP/17402/5550

This job has been closed.

Number of Positions:
Contract Type:
Permanent – Full Time (36 hours)
£44,016 - £53,336
Working Hours:
36 Hours
Location (Please use London or Greater London):
Closing Date:
Job Category:
Social work: Adults – Qualified
Adult Social Care and Public Health
Business Area:
ASD - Adult Social Care Services

The role

  • Are you looking for a rewarding and exciting opportunity to progress your career and deliver on health and social care priorities?
  • Do you thrive working within and leading a fast paced, multi-disciplinary health and social care team?
  • Are you interested in high quality service delivery and care that makes a difference to our residents and the community?

Delivering the best for residents” is our vision in Adult Social Care across Richmond and Wandsworth Councils.

Above all, we promote wellbeing and choice, supporting residents to remain active in their communities and to retain their independence for as long as possible.

We are looking for Assistant Service Managers, in our Hospital Social Work teams, who will share our values and vision for integrating health and social care and our discharge to assess services.

These management positions are in our Hospital Social Work teams:

  • Richmond Response & Rehabilitation Team (RRRT)
  • Wandsworth (St George’s Hospital Team)
  • Wandsworth Hospital Team (out of borough)

Richmond Response and Rehabilitation Team (RRRT SW)

RRRT is a well-established and integrated health and social care team, where we work collaboratively to achieve an excellent service for our residents in Richmond. Working across several NHS acute hospital Trusts and community health services, we deliver high quality, effective outcomes though working and supporting each other, within a committed dedicated team.

St Georges Hospital Team (SGH)

Based in Tooting Broadway and is home to one the busiest A&E Departments in Britain, as featured on Channel 4’s, ‘24 Hours in A&E’. Our social work team is at the heart of this discharges within this diverse hospital. We have a pivotal role in supporting Wandsworth residents, their families, and our health partners. We work within a Discharge to Assess Model, across a multi-disciplinary team, to support safe discharges from hospital.

Wandsworth Hospital Team (WHT)

This team serves our Wandsworth residents on their journey out of any hospital that they are admitted to (apart from St George’s Hospital). Working with several of our large London hospitals, we are supportive and have strong well-established links with our NHS colleagues and partners to facilitate safe and timely discharges from various hospital sites.

We are committed to positive outcomes, ensuring that our residents receive the right care, in the right place, at the right time.

The Assistant Service Manager role will appeal to someone seeking to enhance their current skills and experience of leading and inspiring a team, with the potential for career progression into senior management. You will be innovative, inspiring and creative in managing our successful teams, helping us to deliver safe and well-co-ordinated hospital discharges. You will oversee the effective management of hospital discharges from acute and non-acute settings and quickly build positive working relationships with our Health and community partners as a natural communicator.

Our service delivers positive outcomes 7 days a week and work often involves responding to a change in circumstances, so the ability to think be quickly, be decisive and act calmly is required. The successful candidates will deliver effective risk management, using their knowledge of legislation and guidance in relation to hospital discharge and continuing health care.

We are looking for:

  • An innovative and dynamic social care manager with experience of managing people
  • Strong supportive leadership with excellent communication and IT skills
  • The ability to embrace change, whilst maintaining quality practice and performance
  • The ability to build and maintain positive working relationships with Health partners and organisations
  • A commitment to equality diversity and inclusion and resilient approach
  • An ability to embed statutory functions under the Care Act 2014 and in accordance with the Inter-Agency Policy and Procedures for Safeguarding Adults

We can offer you:

  • An open and supportive management structure
  • Training opportunities to develop your career
  • Supportive regular supervision
  • Flexible working arrangements

The successful candidate will be a registered social worker with Social Work England.

This post is subject to a DBS check.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

For any further information on these posts please contact:

Charlotte Appleton for Wandsworth (St George’s Hospital Team) at


Angela Kelly for Richmond (RRRT) and Wandsworth (WHT out of borough) at

Indicative Recruitment Timeline

Closing Date: Sunday 2nd April 2023

Shortlisting Date: W/C 3rd April 2023

Interview Date: TBC – please note that you will be asked to deliver   a short presentation as part of the interview process.

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Attached documents: