IT Support Services Apprentice (16-months contract)

About Us

We are looking for an enthusiastic and driven apprentice to join our IT Support Services team.  

This is an exciting opportunity to work within a professional IT service and as a representative of the service the post-holder must be of smart appearance, committed to customer care and be passionate about working in IT.  Our IT Support Services Team is at the heart of our operation, and you will play a vital role in ensuring we meet our customer’s expectations.  

About the role 

The IT Support Services Team is made up of the IT Service Desk, Deskside Support and Second-line Technical Team, and as part of the apprenticeship, you will have the opportunity to work in all 3 teams, providing excellent customer service to Council employees by answering their support calls and assisting them with all their IT related issues, requests and queries.  Additionally, you will participate in team meetings and be provided with on the job training, as well as having the opportunity to take professional qualifications such as ITILv4 foundation course.

You will undertake the Level 3 Information Communications Technician Apprenticeship with our training provider QA https://www.qa.com/. To apply for this role please follow the link ICT Support Services Apprentice - Find an apprenticeship (findapprenticeship.service.gov.uk) 

It is a requirement of all apprenticeships that if you do not possess a Grade 4 or above in Maths and English that you will be given time and support to undertake these qualifications via our training provider.

It is a requirement of all apprenticeships that you have been living in the UK (as your normal residency) for the past 3 years.

During or on completion of your qualification we would hope that you successfully apply for a permanent role within our department. 

Agile working 

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know. 

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

Benefits 

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. 

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Applications will be reviewed on a weekly basis.

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Equality 

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer.

The application process for this campaign will be anonymised.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.