Business Administrator Apprentice - SEN Travel Assistance

The role

Our Apprenticeship scheme provides a perfect way to earn a wage while you gain vital work experience and a nationally recognised qualification. You will be fully supported and mentored through your apprenticeship and be given protected time to complete your course work. When you’ve finished, we’ll help you in your next steps.

Apprenticeship Job Overview: 

To provide finance support to the Children’s Services SEN Travel Assistance team to take:

• Phone calls: from parents, providers, schools and other internal and external stakeholders.
• Team Inbox Management: Monitoring and managing the SEN Travel Assistance inbox and cascading it to the appropriate team members.
• Minute taking: Taking minutes at meetings such as contract monitoring, contract negotiations and panels.
• Information gathering: Liaising with stakeholders to gather information.

Specific Duties and Responsibilities:

• Taking phone calls from parents where parents might be requesting changes in their travel arrangements or making complaints.
• Taking phone calls from bus, taxi and independent travel training (ITT) providers (all providers) where changes are made to schedules, late running transport, incident reports and other logistical arrangements.
• Taking phone calls from schools were changes are made to schedules, late running transport, incident reports, safeguarding concerns and other logistical arrangements.
• Where information is received the information needs to be cascaded to the appropriate team member to capture the information into the relevant documents.
• Monitoring and managing the SEN Travel Assistance inbox and cascading it to the appropriate team members.
• Assisting with preparations for meetings by helping to create agendas and collating other documents.
• Taking minutes at meetings such as contract monitoring, contract negotiations and panels.
• Assisting with transport contract reviews. Helping to obtaining quotes and liaising with providers and parents.
• Raising supplier purchase orders.
• Making payments to suppliers.
• Other duties required by the SEN Travel Assistance team manager.

Generic Duties and Responsibilities

• To contribute to the continuous improvement of the services of the Boroughs of Wandsworth and Richmond.
• To comply with relevant Codes of Practice, including the Code of Conduct and policies concerning data protection and health and safety.
• To adhere to security controls and requirements as mandated by the SSA’s policies, procedures and local risk assessments to maintain confidentiality, integrity, availability and legal compliance of information and systems
• To promote equality, diversity, and inclusion, maintaining an awareness of the equality and diversity protocol/policy and working to create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected.
• To understand both Councils’ duties and responsibilities for safeguarding children, young people and adults as they apply to the role within the council. 
• The Shared Staffing Arrangement will keep its structures under continual review and as a result the post holder should expect to carry out any other reasonable duties within the overall function, commensurate with the level of the post.

Additional Information

You will have:

• Basic keyboard skills, use of Microsoft Office, email & Outlook Calendar and the internet
• Good communication skills, including the ability to take and give simple messages, to communicate effectively verbally and in writing with a range of people and to take down telephone messages clearly and accurately
• Good interpersonal skills and proven experience of dealing effectively, politely and diplomatically with people, both face-to-face and on the telephone. 
• Able to understand & respect the importance of confidentiality, both within & outside the workplace
• Ability to work flexibly and co-operatively with colleagues in a team, asking for and giving support as needed
• Able to understand the importance of being punctual & the impact absence has on the effectiveness of the team
• An understanding of the importance of equality and diversity and health and safety in the workplace 

The successful candidate will be surrounded by experienced staff who will provide close support.

You will be working towards a Business Administration Apprenticeship Standard. If you do not hold GCSE A-C/9-4 in maths and English then you will be required to undertake the Functional Skills Level 2.

For more detail please see the attached Job Specification and Person Specification.

Eligibility Requirements:

• Must be 16 or over
• Must have lived or worked in the UK/EU for the last 3 years
• Must not be enrolled in full-time education or enrolled on any other funded courses.

Interested in finding out more or looking to apply, please email your CV to Jackie Brown:

M: 07557863654

E:  apps@richmondandwandsworth.gov.uk

Please do not apply through the website - we are only accepting CV's via email.